
International Collections Specialist
2 days ago
About this Role
We seek a highly skilled professional to join our collections team. This is an excellent opportunity for individuals with experience in international BPO voice processes, particularly those who have handled collections or customer support.
Key Responsibilities
Handle inbound and outbound calls for collections while adhering to client policies
Follow up with customers on overdue accounts in a professional manner
Maintain accurate records of customer interactions and payment commitments
Meet productivity and quality benchmarks
Provide timely updates and escalate issues when necessary
Requirements
A minimum of 1 year's experience in an International BPO voice process (preferably in collections or customer service)
A strong command of spoken English with a neutral accent
Excellent communication, negotiation, and interpersonal skills
The ability to handle pressure and meet targets in a fast-paced environment
Flexibility to work rotational shifts, including nights
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