
Senior Transaction Quality Manager
2 days ago
Job Title: Quality Assurance Specialist
Job Description:We are seeking an experienced professional to drive continuous improvement in transaction quality and delivery. As a key member of our quality assurance team, you will be responsible for managing claim quality and client-related KPIs.
The ideal candidate will have a minimum of 2 years' experience as a Quality Analyst in International Voice Process in International BPO. You will be working closely with the quality and compliance teams to perform COPC, FMEA, PFCU, and other audits and follow-ups based on observations/misses highlighted.
Responsibilities:
- Drive continuous improvement for Transaction Quality and Delivery
- Manage claim Quality & Client related KPIs
- Evaluate effectiveness of TQ interventions
- Strengthen Quality management processes / framework to improve quality delivery
- Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations
- Generate and implement out of the box ideas and Process improvement initiatives in the account
- Drive Process control & Compliance in addition to managing the audit requirements
- Ensure that huddle, feedback and refresher processes are in place and are followed efficiently
- Strongly worked on QUALITY Matrices
- Excellent transactional quality domain knowledge
- Good working knowledge of TTQ (Training; Transaction Quality) systems, tools, and technologies
- Analyzing, Driving improvement & Innovation
We offer a competitive salary package with opportunities for growth and development. If you are a motivated and results-driven individual looking to take your career to the next level, please apply today.
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