
Lead Logistics Specialist
1 week ago
Job Overview
We are seeking a highly skilled logistics expert to own the end-to-end post-purchase journey for our marketplace.
The ideal candidate will drive both seller dispatch readiness and 3PL performance by ensuring reliability, cost efficiency, and a smooth retailer experience.
Key Responsibilities:
- Oversee seller-side dispatches: timely packing, order readiness, and minimal post-order out-of-stock situations.
- Manage 3PL relationships and hold them accountable on pickup/delivery service level agreements, cost, and quality.
- Optimise allocation, reduce transit exceptions, damages, and returns.
- Partner with Operations & Customer Service to lower contact rate, resolve where is my order (WISMO) issues, and ensure timely ticket closure.
- Track penalty recovery, claims realisation, and highlight leakage (lane delays, packer/station misses, weight mismatches).
Requirements
- 4–7 years in e-commerce logistics, 3PL operations, or supply chain management.
- A strong understanding of seller dispatch operations, 3PL contracts, on-time delivery, return-to-origin, and cost levers.
- Proficiency in dashboards, Excel/Sheets; SQL/business intelligence a plus.
- A bias for action, strong vendor management, and structured problem-solving.
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