Digital Transformation Lead
2 days ago
Transform Customer Experiences with Digital Innovation
We're seeking a visionary Digital Strategy Manager to spearhead digital initiatives within our call center operations.
This is an opportunity to blend technology, data, and strategy to deliver seamless, efficient, and scalable customer engagement.
Key Responsibilities:- Develop and drive digital strategies aligned with business goals
- Manage and optimize digital channels: chat, email, web, self-service
- Use data & analytics to boost efficiency and customer satisfaction
- Lead the integration of AI, automation & emerging technologies
- Collaborate cross-functionally with CX, IT, and Ops teams
- Track KPIs and report impact of digital initiatives
- 5+ years in digital strategy, digital operations, or customer experience
- Strong knowledge of call center tools, platforms, and KPIs
- Hands-on experience with CRM systems (Salesforce/Zendesk), analytics tools, and automation platforms
- Excellent communication, leadership, and problem-solving skills
- Ability to adapt quickly to evolving tech and customer trends
- Background in B2C/B2B customer service environments
- Certifications in Digital Marketing, Agile, or CX tools
Join us in driving the digital transformation of customer service.
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