Senior Client Manager

3 days ago

Jaipur, Rajasthan, India beBeeStrategist Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Job Summary

We are seeking an experienced and innovative Client Engagement Leader to oversee client relationships and drive business growth.

The ideal candidate will have a strong understanding of the client's needs and goals, as well as the ability to develop and execute effective strategies to meet those objectives.

  • Develop and communicate comprehensive annual plans based on client briefs, adapting them to changes in client needs or digital platform policies.
  • Lead the client pitching process by generating innovative concepts in collaboration with internal teams.
  • Provide strategic inputs to competitor analysis, identifying opportunities for process improvements and new business avenues.
  • Analyze day-to-day operations to identify opportunities for experimentation and innovation.
  • Create compelling case studies and success stories that highlight the achievements and impact of the team's work, enabling awards and partnerships

Key Responsibilities

Brand Positioning and Differentiation:

  • Define brand positioning strategies that distinguish clients from competitors and resonate with target audiences.
  • Review and approve client briefs, ensuring alignment with execution plans and strategies.

Client Relationship Management:

  • Develop and maintain strong, trusting relationships with clients, ensuring client renewals and upsells.
  • Conduct regular meetings with clients to understand strategic growth plans and identify upsell opportunities.
  • Establish clear benchmarks and review timelines to ensure client satisfaction.
  • Follow up on overdue payments, acting as a point of contact for high-priority escalations.

Performance Analysis and Reporting:

  • Evaluate marketing success through social media reports, identifying improvement areas and demonstrating value to stakeholders.

Resource Planning and Contract Management:

  • Update resource planning quarterly and ensure timely contract renewals, addressing obstacles proactively.

Financial Management:

  • Maintain monthly client financial reports, ensuring billing targets are met.

Team Management and Development:

  • Conduct regular team meetings, provide feedback, and mentor teams for proactive problem-solving.
  • Structure training programs with the learning and development team to improve work quality and specific competencies.

Team Growth:

  • Hire capable independent resources that can understand, communicate and execute client briefs accurately.

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