Strategic Client Growth Manager

2 weeks ago

Jaipur, Rajasthan, India beBeeLeadership Full time ₹ 2,50,00,000 - ₹ 3,80,00,000

Senior Delivery Leader:

We are seeking a seasoned professional to lead strategic delivery initiatives and drive client retention in a fast-paced environment.

The ideal candidate will report to the Chief Strategy Officer and oversee end-to-end delivery for a portfolio of key enterprise clients, ensuring exceptional execution, strategic alignment, and cross-functional collaboration.

Key Responsibilities:

  • Lead account management and delivery teams, fostering a culture of accountability, client obsession, and continuous improvement.
  • Establish clear KPIs and success metrics for delivery performance, client health, and team development.
  • Own client retention, satisfaction, and success metrics across assigned accounts, ensuring seamless service and measurable business impact.
  • Conduct executive-level business reviews, aligning on value delivery, performance metrics, and future roadmap.
  • Analyze complex client requirements to design and deliver scalable, customized SaaS solutions leveraging Axestrack platform capabilities.
  • Collaborate with product and support teams to resolve technical roadblocks and assist product direction based on client insights.
  • Also, bring best practices around backend systems integration, data flows, and solution scalability.
  • Oversee onboarding and integration for strategic clients, ensuring swift go-live and product adoption.
  • Monitor account health proactively, identify risks, and implement mitigation plans to ensure continuity and client confidence.
  • Identify and lead upsell and cross-sell opportunities in collaboration with Sales and Customer Success teams and drive value realization initiatives for clients.
  • Set up account governance structures including dashboards, status reviews, and issue resolution protocols.
  • Deliver regular insights and reports to senior management on delivery performance, risks, and strategic opportunities.

Required Skills and Qualifications:

  • Proven experience (minimum 8 years) in a senior delivery or account management role, preferably in a tech or SaaS environment, with strong problem-solving skills and solution-focused approach.
  • Excellent understanding of backend systems (e.g., databases, APIs, server architecture) and frontend technologies is a plus.
  • Exceptional leadership, communication, and stakeholder management skills.
  • Ability to handle complex projects and multiple priorities in a fast-paced environment.

Benefits:

This role offers a unique opportunity to drive business growth, develop leadership skills, and work with a talented team to deliver exceptional results.

Others:

Please note that this position requires a strong understanding of the client's business needs and the ability to adapt to changing circumstances.

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