
Senior Customer Success Professional
5 days ago
Job Overview
This key position within the Customer Success vertical focuses on driving Operational Excellence, Project Management, and Data Analysis to enhance performance and improve customer satisfaction.
The successful candidate will be responsible for managing international Partners for payment products, serving as a liaison between internal teams and ecosystem players, and ensuring smooth operations processes.
Key Responsibilities:
- Operational Efficiency & Partner Engagement: Monitor day-to-day operational issues, drive performance improvement through root cause analysis, provide support, and conduct training sessions.
- Compliance & Dispute Resolution: Ensure timely compliance follow-ups, advise on Standard Operating Procedures, and assist in responding to regulatory queries.
- Data Analysis & Insights: Conduct advanced data analysis, prepare dashboards/presentations, and utilize SQL skills for data extraction and analysis.
- Capability Building & Knowledge Sharing: Create a knowledge-sharing environment, organize training programs, and enhance technical/analytical/project management skills.
Requirements:
- Strong Technical Skills: Proficiency in technical/data analysis skills, expertise in settlement/reconciliation/dispute management, and understanding of payment products.
- Client Relationship Management: Strong capabilities in client relationship management, advanced Excel/Presentation skills, and SQL knowledge (writing queries, pulling data).
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