Customer Success Lead

4 weeks ago

Gulbarga, Karnataka, India Cloud Counselage Full time

About the job Customer Success LeadA confident candidate who will be the face of the company and take care of the customer support and operational activities of the company They should have managerial experience understand ins and outs of the product company and space Company works in to provide appropriate clarifications and solutions The candidate should xc2 xaf have experience of working in a B2C startup xc2 xaf xc2 xaf xc3 x82 They are someone who are currently living in Bangalore or are willing to relocate later and can start xc2 xafimmediately or have 30 days notice period xc3 x82 xc3 x82 Job Responsibilities xc3 x82 Understand ins and outs of the product company and space Fello works in to provide appropriate clarifications and solutions xc2 xaf xc3 x82 Be responsible for providing support across WhatsApp Facebook Instagram Twitter chat email and phone xc2 xaf xc3 x82 xc2 xafContribute in product development and fixes by reporting issues and suggestions shared by the customers xc2 xaf xc3 x82 xc2 xafProvide prompt and fast resolution and make sure that the solution is given in time xc2 xaf xc3 x82 Participate in meetings and activities held to improve customer satisfaction and business performance xc2 xaf xc3 x82 Maintain and update customer documentation as needed xc2 xaf xc3 x82 xc3 x82 Mandatory Requirements xc3 x82 xc2 xaf1-3 years of experience in customer support in a startup environment xc2 xaf xc2 xaf xc3 x82 Experience in managing and handling financial operations of the company along with relevant finance heads xc2 xaf xc3 x82 Experience in handling support across chat social media email and phone xc2 xaf xc3 x82 xc2 xaf xc3 x82 Preferred Requirements xc3 x82 Process and track customer claims to ensure claims are resolved timely xc3 x82 xc3 x82 Familiarity with CRM tools and systems xc3 x82 xc3 x82 xc3 x82 Qualities xc3 x82 Outstanding multitasking abilities and experience in any finance sector xc2 xaf xc3 x82 Extraordinary energy highly motivated and ability to work in a high octane startup environment xc2 xaf xc3 x82 Amazing communication skills with the ability to communicate in English and Hindi xc2 xaf xc3 x82 xc3 x82 Eligibility Criteria xc3 x82 1-3 years of experience in customer support in a startup environment xc2 xaf xc3 x82 xc2 xafExperience in handling support across chat social media email and phone xc2 xaf xc3 x82 Should have Managerial experience xc2 xaf xc3 x82 xc3 x82 Whats for the Candidate xc3 x82 20-40 hike on current CTC xc3 x82 xc3 x82 Opportunity to grow quick as you will be one of the first hires xc3 x82 xc3 x82 Flexible work hours and remote work options at times

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