Sales Performance Coordinator
3 days ago
Job Title: Showroom Manager
Location: Various locations
We are Reliance Retail, a leading retail company with a wide range of products and services. Our goal is to provide exceptional customer experiences and drive sales growth through our stores.
A competitive salary package will be offered to the successful candidate.
We are seeking an experienced Showroom Manager to join our team. As a key member of our sales team, you will be responsible for driving sales growth and delivering exceptional customer experiences in our stores.
About the RoleThis is a leadership role that requires strategic thinking, excellent communication skills, and the ability to drive results through store teams.
Key Responsibilities:
- Develop and implement retail KPIs to drive sales growth and profitability
- Oversee achievement of sales targets and drive results through store teams
- Monitor and optimize store operations, including sales, staffing, training, inventory management, and cost control
- Focus on enhancing customer experience to improve satisfaction and loyalty
- Implement Standard Operating Procedures (SOPs) for visual merchandising and marketing at stores
- Lead and manage the team effectively to ensure alignment with business objectives and high performance
- Handle conflicts constructively and maintain a positive work environment
- Build a culture of trust, integrity, and respect in stores
- Develop employees through training interventions and step-up programs
- Drive sales growth through omnichannel strategies
- Ensure timely resolution of customer complaints
- Coordinate training programs and ensure adequate manpower availability
Key Performance Indicators include:
- %LFL Growth
- % Walkin Target
- % Increase in BER
- Improve Diamond & Silver share in store
- % conversion
- Increase ABV
- Mystery audit score
Functional Competencies include:
- Showroom Operations Effectiveness
- Customer Orientation
- Planning & Organizing
Behavioral Competencies include:
- Nurturing
- Result Orientation
- Growth Mindset
- Communication & Rapport Building
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