
Quality Improvement Specialist
1 day ago
Job Description:
Assist the Quality Team in driving enhanced user experience and efficiency
- Lead quality audits and implement improvements to solve chronic business challenges.
- Partner with delivery and client teams to enhance key customer and user experience metrics.
- Collaborate with Work Force Management team to drive optimization initiatives.
Requirements:
- 6+ years of BPM Quality management experience in Customer Service and Service Desk Operations.
- Proven service desk (voice/chat/email) experience in managing overall effectiveness of IT helpdesk.
- Added advantage if certified on ITIL methodology or Six Sigma Green/Black Belt.
What We Offer:
- A collaborative work environment that fosters growth and development.
- Opportunities for career advancement and professional certifications.
- A competitive compensation package and benefits.
About Us:
We are a leading provider of business process management services, dedicated to delivering exceptional quality and service to our clients.
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