Senior Quality Improvement Specialist

2 days ago


Pune, Maharashtra, India beBeeSolution Full time ₹ 12,00,000 - ₹ 15,00,000
Job Opportunity

This senior-level role supports training and quality improvement within Service Desk Operations.


Key Responsibilities:
  1. Develop a comprehensive understanding of all supported products, service levels, tools, and standard practices.
  2. Stay current with product information, review process changes, and client updates to ensure adherence to standard processes and procedures.
  3. Organize ideas and communicate effectively through oral messages tailored to listeners and situations.
  4. Review tickets, surveys, retrain staff, respond to escalations, and prioritize tasks while ensuring set practices and quality parameters are followed.
  5. Identify and propose long-term solutions to recurring scenarios.
Requirements:
  • Foundational knowledge of IT infrastructure and component functionalities.
  • Ability to manage multiple tasks efficiently.
  • Strong written communication and analytical skills.
  • Understanding of customer service principles and best practices.
  • Capacity to mentor and provide constructive feedback.
  • Collaborative mindset to work effectively with cross-functional teams.
  • Solution-focused approach.
What We Offer:

A dynamic and supportive work environment that fosters growth and development.

Why This Role Matters:

This position plays a critical role in enhancing our Service Desk Operations and driving excellence in customer service delivery.



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