
Process Improvement Specialist
2 days ago
The Quality Assurance (QA) department is responsible for monitoring, evaluating, and ensuring the quality of processes and outputs within our organization.
We are looking for a dedicated individual to work closely with various teams to enhance performance, reduce errors, and improve overall efficiency.
This role involves ensuring that our team meets established quality standards, providing feedback and coaching to improve individual and team performance, and maintaining compliance with company policies and procedures. It also includes analyzing data to identify patterns and recommending process improvements to enhance overall service quality.
The successful candidate will have excellent analytical skills, attention to detail, and the ability to manage multiple tasks effectively.
Responsibilities:
In this role you will be responsible for:
- Ensuring that the team meets established quality standards
- Providing feedback and coaching to improve individual and team performance
- Maintaining compliance with company policies and procedures
- Analyzing data to identify patterns and recommending process improvements
Qualifications:
To be considered for this role, you should have:
- A bachelor's degree in business, communication or a related field
- At least 4 years of experience in a QA role within a contact center environment
- Strong analytical skills with a focus on data-driven decision-making
- Attention to detail and the ability to manage multiple tasks effectively
- Problem-solving skills and a proactive approach to identifying and resolving issues
- Customer-focused mindset with a commitment to enhancing service delivery
- Proficiency in QA methods and tools, with the ability to quickly learn new systems
As a dedicated member of our QA team, you will contribute to the success of our organization by ensuring high-quality services to our customers.
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