Senior Quality Specialist

Job Description

Job Title: Senior Quality Specialist

Location: WM India - Mahalaxmi Icon, Survey No 132/2A, Near Sai HP Petrol Pump Pune-Mumbai Bypass Road , Pune,

Location Type: Hybrid

Website: https://www.wmfts.com/en/

Group: https://www.spiraxgroup.com/

Watson-Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

When you join us, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more.

Job Summary:

We are seeking a talented and motivated Senior Quality Specialist to join our dynamic team.

Key Responsibilities:

Role Summary

The Senior Quality Specialist (India) is primarily responsible for the oversight of all quality aspects in India, such as quality systems, customer quality, supply quality and document control, and enhancing the quality assurance processes across the APAC organization. This role ensures that products, services, and operations meet established standards of quality excellence, conformance and compliance. The Senior Quality Specialist (India) will be the quality point of contact, to foster a quality culture, drive continuous improvement initiatives, and collaborate cross-functionally to uphold quality benchmarks in the India sales operations office.

Additional responsibilities: The Senior Quality Specialist (India) would be expected to support quality colleagues in the APAC Quality Operations team across the APAC region in quality aspects and responsibilities, where required, and collaborate closely with global quality colleagues in at Watson-Marlow supply sites in USA and Europe.

What Youll Be Doing

Key Responsibilities

Point of Contact for all quality matters, enquiries, and support to both internal and external customers

Develop, implement and align quality strategies to ensure processes and procedures meet quality excellence standards

Lead and mentor colleagues at sales operations offices, fostering a culture of excellence and accountability

Oversee the management of ISO 9001:2015 and quality system (CAPA, Change Management, Investigation, etc.)

Manage, own and investigate product complaints

Business Process Owner for Document Control

Analyse and track quality metrics such as Complaint KPI

Conduct/Host audits (internal and external) and inspections to ensure compliance with regulatory, quality and internal standards

Manage and negotiate quality agreements with end customers, group legal and global quality

Support quality documentation requests from customers

Ensure documentation and traceability of quality processes and corrective actions

Facilitate quality management reviews and relevant quality meetings

Manage supplier quality and conduct vendor assessments when necessary

Collaborate with cross-functional teams (e.g., global supply, sales, global quality, support teams) to resolve quality issues

Stay updated on industry trends, standards, and regulatory changes (where required)

Drive continuous improvement initiatives using Lean, Six Sigma, or other methodologies

Who Youll Be Working With

Functional teams in the local sales office, such as Sales Support, Production

Quality colleagues within the Quality APAC organization, global supply sites, global quality

Regional and global leaders in sales, operations, production, commercial excellence

Skills/Experience:

Required Skills & Qualifications

Bachelors degree in Biological Sciences, Quality Engineering, or related fields

5+ years of experience in quality assurance, quality compliance, supplier quality or quality operations

Strong knowledge of QA methodologies, tools, and standards (e.g., ISO 9001:2015, ISO 13485, cGMP/GxP relevant)

Auditor certification in quality standards preferred

Strong knowledge in investigation and RCA methodology, and technical writing skills

Proficiency in quality management systems softwares (e.g., Trackwise)

Excellent analytical, problem-solving, and decision-making skills

Strong communication and interpersonal skills

Able to work in fast-paced, dynamic environments

Detail-oriented with a strategic mindset

Independent, Proactive and Task-driven

Leadership Experience Preferred

Preferred Attributes

Passion for quality and continuous improvement

Ability to interact and communicate with cross-functional teams, regional and global leaders and influence without authority

Competency in additional languages is a bonus, such as Mandarin, Japanese.

At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including:

- A competitive salary
- Flexible working arrangements
- Three days paid volunteering leave
- Additional support and benefits through our Everyone is Included Group Inclusion Plan

Everyone is Included at Spirax Group

We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyones contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.

We want everyone to be able to make their difference here, so we will always consider requests for flexible working.

We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include

- Gender-neutral parental leave
- 15 days of extra paid caregiver leave
- Paid time off and support for anyone experiencing pregnancy loss or domestic abuse
- Menopause-friendly workplace principles and more

Learn more at spiraxgroup.com/inclusion .

We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form.

We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply.

If you require accommodations during the application process, please let us know.

Company Overview

At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications.

Our shared Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 116 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones

Our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.

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