Content Risk Team Manager, Amazon

1 month ago


Chennai, Tamil Nadu, India ADCI MAA 15 SEZ Full time

Job Title: Content Risk Team Manager

Job Summary:

We are seeking a highly skilled Content Risk Team Manager to lead our Kindle Books Self-Publishing Operations. The ideal candidate will have a proven track record of driving process improvements and new process creation, as well as the ability to motivate others to meet the challenges of an extremely deadline-driven environment.

Responsibilities:

  • Lead and supervise a team of L3 reviewers and L4 specialists.
  • Carry out supervisory responsibilities in accordance with the organization's policies and procedures.
  • Accountability for setting and meeting team operational goals.
  • Assign and direct work; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
  • Standard Operating Procedures development and roll-out, especially related to new process creation.
  • Leverage technology and process innovation to bring continuous improvement to the operation (scalability, efficiency, scope, etc.).

Requirements:

  • 4+ years of operational and/or retail management experience.
  • 2+ years of team management experience.
  • Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level.
  • Experience with operations, risk, fraud investigations etc.
  • Experience with six sigma tools and Lean techniques.

Location:

We are open to hiring candidates to work out of one of the following locations:

Chennai, TN, IND



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