Experienced Support Professional Wanted
6 days ago
You're good at what you do and possess the required experience to prove it.
However, equally as important – you have a growth mindset; keen to drive your own personal and professional development.
As a Support Analyst, you are customer-focused – someone who prioritizes customer success in their work.
You're open and borderless – naturally inclusive in how you work with others.
Required Technical Expertise- 3–4 years of experience in a Support Analyst or similar role.
- Proven experience in ERP system support, particularly Maconomy.
- Comprehensive knowledge of Maconomy Financials modules, including:
- Accounts Payable (AP), Accounts Receivable (AR), General Ledger (GL), Fixed Assets (FA), Human Resources (HR), Sales Orders, Timesheets, Expenses, Contract Management, Subscriptions, Reporting, and Banking.
- ITIL Foundation Certification or equivalent.
- Training or certification in Maconomy Financials is an added advantage.
- Skilled in creating clear, user-friendly documentation and reports.
- Excellent verbal and written communication skills for engaging with technical and non-technical stakeholders.
- Strong analytical skills to identify root causes and implement effective solutions.
- Ability to balance multiple priorities while maintaining a focus on quality and deadlines.
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