Support Services Representative

19 hours ago


Noida, Uttar Pradesh, India beBeeSupport Full time ₹ 15,00,000 - ₹ 25,00,000
Job Overview

We are seeking a skilled Support Services Representative to manage and lead a support team.

  • Handle inbound and outbound customer queries related to operations, ensuring prompt resolution.
  • Lead and mentor a team of support executives, fostering collaboration and driving daily operations forward.
  • Manage and resolve escalated customer complaints in a timely and professional manner.
  • Track key performance indicators for customer support and implement improvement strategies.
  • Coordinate with cross-functional teams to ensure seamless customer experiences.
Requirements
  • Graduate degree in any field (MBA preferred).
  • At least 5 years of experience in customer-facing roles, with prior leadership experience highly desirable.
  • Excellent interpersonal and communication skills (English mandatory).
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Proficient in Microsoft Office and CRM software.


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