Senior Customer Solutions Professional

5 days ago

Aligarh, Uttar Pradesh, India beBeeExpert Full time ₹ 60,00,000 - ₹ 1,10,00,000
Product Solutions Manager Job Description

We are seeking a highly skilled and customer-focused Product Solutions Manager to bridge the gap between our customers' needs and product development teams.

This role is central to ensuring our solutions deliver maximum value to clients, while aligning with our product vision and strategic priorities. You will lead customer-facing workshops, deliver training, capture business and technical requirements, guide solution design, and champion customer perspectives throughout the product lifecycle.

  • Job Responsibilities:
  • Customer Engagement & Discovery:
    • Lead customer workshops to capture needs, constraints, operational context, and success criteria.
    • Gather and document customer requirements, translating them into clear, actionable product and technical specifications.
    • Showcase product capabilities and guide customers through relevant use cases to maximize adoption and value realization.
  • Solution Design & Proposal Support:
    • Support proposal development in collaboration with Sales and Pre-Sales, tailoring solutions to client needs and priorities.
    • Translate customer insights into actionable product requirements that inform development planning and roadmap decisions.
    • Actively participate in Agile ceremonies, ensuring customer needs are accurately represented and prioritized.
  • Issue Management & Continuous Improvement:
    • Review and assess Change Requests (CRs) for feasibility, impact, and alignment with the product roadmap.
    • Help prioritize customer requests in partnership with Product Management and R&D.
  • Product Expertise & Cross-Team Collaboration:
    • Maintain deep product knowledge, staying current with capabilities and roadmap developments.
    • Collaborate across teams, acting as the voice of the customer within Product, Engineering, and Delivery organizations.
Required Skills and Qualifications

Key Skills Include: Customer engagement, requirement gathering, solution design, proposal support, agile methodologies, change management, and cross-functional collaboration.

Preferred Qualifications: Experience working with customers, strong communication skills, ability to work in a team environment, and a willingness to learn and adapt to new technologies and processes.

Benefits: Competitive salary, comprehensive benefits package, opportunities for professional growth and development, and a dynamic work environment.

Others: We offer a collaborative and supportive work environment, flexible work arrangements, and opportunities to make a meaningful impact on our customers' success.

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