Accent and Communication Coach
19 hours ago
Managed IT Hub, a leading provider of professional outsourced resources, is seeking an experienced Accent and Communication Coach to join our team on a part-time basis. Located in Zirakpur, we support Managed Service Providers (MSPs) with cutting-edge solutions for B2B operations.
About the RoleThis exciting opportunity will enable you to utilize your language expertise and teaching skills to develop individuals' communication and accent abilities. Your primary focus will be on enhancing their pronunciation, voice modulation, listening, and speaking skills.
The ideal candidate should have a strong command of English, with excellent knowledge of grammar, pronunciation, spellings, and vocabulary. As an effective trainer, you will be responsible for conducting new-hire trainings on processes, soft skills, MTI reduction, and cultural sensitivity. You will also monitor calls and emails, providing feedback on communication and soft skills.
We are looking for a self-motivated individual who can motivate others, displaying a high level of effort and commitment towards supporting employees. Key responsibilities include:
- Developing and delivering training initiatives to enhance agents' communication and soft skills
- Maintaining and reporting audit/feedback/coaching data
- Providing coaching and guidance to bottom performers to help them improve their skills
We provide a dynamic work environment, competitive salary, and opportunities for growth and development. The estimated annual salary for this position is ₹800,000 - ₹1,200,000 depending on experience. If you possess the required skills and qualifications, we encourage you to apply.
Key Requirements
- Excellent communication skills
- Ability to identify coaching/training needs and provide constructive feedback
- Self-motivation and ability to motivate others
- Strong command of English, including grammar, pronunciation, and vocabulary
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