IT Service Leadership Professional

3 days ago


Kottayam, Kerala, India beBeeItsm Full time ₹ 20,00,000 - ₹ 25,00,000
Job Overview

We seek a seasoned professional to lead our IT Service Management initiatives.

The ideal candidate will bring expertise in ITIL frameworks, service delivery models, and enterprise ITSM tools.

About the Role

  • Design and deliver structured training programs for graduate trainees on ITSM principles, ITIL practices, and service delivery models.
  • Mentor and coach fresh graduates on incident, problem, change, release, and service request management.
  • Provide hands-on training in ITSM tools (ServiceNow, BMC Remedy, Jira Service Management, or equivalent).
  • Review trainee work in ticket handling, escalation processes, and SLA adherence, providing constructive feedback.
  • Guide graduates in understanding service strategy, service design, service transition, service operations, and continual improvement.
  • Conduct workshops on root cause analysis, customer service excellence, and communication best practices.
  • Collaborate with HR and leadership teams to shape graduate onboarding, capability-building, and career path programs.
  • Support continual improvement of ITSM processes and ensure alignment with organizational goals and industry standards.


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