
Operations Leadership Role
2 weeks ago
We are seeking a seasoned professional to lead our operations team in a specific region.
The ideal candidate will have more than one year of experience and possess strong leadership skills, with the ability to drive operational efficiency through process improvements, cost control, and workforce planning.
The role involves owning operational metrics and service delivery standards, leading team leads, ensuring consistent service delivery, monitoring performance, and managing escalations.
Key Responsibilities:
- Drive operational efficiency through process improvements, cost control, and workforce planning.
- Own the operational metrics and service delivery standards across a defined cluster.
- Monitor performance of service partners and professionals; implement coaching, training, and corrective actions where needed.
- Manage on-ground escalations and ensure timely resolution of customer issues.
Requirements:
- More than one year of experience required.
Benefits:
- Opportunity to lead and manage a high-performing team.
- Chance to drive operational efficiency and improve service quality.
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