Regional Operations Supervisor

2 days ago

Mysore, Karnataka, India beBeeBranchOperationsManager Full time ₹ 40,00,000 - ₹ 60,00,000
Job Title: Branch Operations Manager

This role is responsible for the overall management of a branch, ensuring that it operates efficiently and effectively. The ideal candidate will have a strong background in operations and management, with excellent leadership and communication skills.

  • Key Responsibilities:
  • Ensure quality of service, customer satisfaction, and effective service recovery.
  • Coordinate and integrate all functions and services in the location.
  • Implement systems for smooth operation and monitor operational efficiency.
  • Handle crisis situations.
  • Liaison/maintain PR with clients, suppliers, associates, etc.
  • Fleet Administration:
  • Ensure fleet administration pertaining to vehicle operation is done as per company standards and policies.
  • Fleet Allocation: Monitor proper fleet allocation to clients as per requirement.
  • Fleet Accessories: Ensure fleet has required accessories as per company framework.
  • Chauffeur Ratio: Maintain a proper ratio of chauffeurs to fleet.
  • Sales & Servicing:
  • Develop new clients and increase business from existing clients to meet targets.
  • Market Analysis: Collate and analyze market and performance information.
  • Budget Achievement: Achieve set targets.
  • Complaint Handling: Handle major complaints.
  • Finances:
  • Prepare annual budget for the branch.
  • Fund Flow Management: Monitor fund flow management and practice expense control.
  • Receivable Management: Monitor receivables as per norm.
  • Statutory Compliance: Ensure statutory compliance.
  • Report Submission: Ensure report back/MIS with analysis is sent to corporate office.
  • HR & Administrative:
  • Monitor overall branch administration for branch efficiency.
  • Customer Service Team: Ensure Customer Service and Drivers team is adequately staffed with competent professionals.
  • Team Performance: Appraisal of team to monitor their performance.
  • Statutory Compliance: Ensure implementation and monitor statutory compliance.
  • ISO Standards: Maintain ISO standards as per quality assurance work manual.
  • Contractual Employees: Management of contractual employees.

Competencies Required:

  • System and Quality Orientation:
  • Market, Industry, and Trade Knowledge:
  • Commercial Acumen:
  • Leadership and People Management:
  • Resource Control and Administration:

Educational Qualification:

  • Graduate/Hotel Management.
  • MBA in Marketing or Finance.

Experience:

Minimum 10-15 years in the trade, of which 5 - 7 years should be as a branch head in a reputed car rental company.

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