Senior ServiceNow Developer and Technical Lead

2 weeks ago


Bengaluru, Karnataka, India ANSR Full time

We are seeking a highly skilled ServiceNow CSM Senior to join our team at ANSR Global.

The ideal candidate will have a proven track record of delivering successful ServiceNow projects, with a focus on Customer Service Management (CSM).

The role involves leading the implementation and customization of ServiceNow CSM solutions, as well as providing technical guidance and support to junior team members.

Key Responsibilities:
  • Requirement Analysis: Analyzing business requirements and translating them into technical solutions within the ServiceNow platform.
  • Platform Development: Developing and customizing ServiceNow applications, modules, and components using various development techniques such as scripting (JavaScript, GlideScript), UI Policies, UI Actions, Business Rules, and Workflows.
  • Integration Development: Designing, developing, and maintaining integrations between ServiceNow and other enterprise systems using REST, SOAP, MID Server, and other integration methods.
  • Customization and Configuration: Configuring and customizing ServiceNow modules and applications to meet business needs, including custom UI design, form configuration, and data model customization.
  • ServiceNow Administration: Administering and maintaining ServiceNow instances, including instance setup, configuration, user management, security controls, and performance tuning.
  • Platform Upgrades and Patching: Planning and executing ServiceNow platform upgrades, applying patches, and ensuring compatibility with existing customizations and integrations.
  • Quality Assurance and Testing: Performing thorough testing of developed solutions to ensure functionality, performance, and security standards are met. This includes unit testing, integration testing, and user acceptance testing.
  • Documentation: Creating technical documentation, including design documents, configuration guides, and release notes, to ensure clear communication and knowledge transfer.
  • Problem Resolution: Troubleshooting and resolving technical issues and incidents related to ServiceNow platform functionality, configuration, and integration.
About ANSR:

ANSR is the leading consulting firm for companies seeking to set up global capability centers (GCCs). It provides a full suite of products and services to its clients, including collaborative workspaces, managed services for site support, and talent acquisition.

As a strategic partner, we help our clients understand their unique business situations and translate them into actionable insights for a robust talent strategy for their GCCs.

We believe in the power of innovation and technology to drive business success. Our goal is to deliver exceptional results and exceed client expectations.



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