Chief Technical Delivery Officer

We are seeking an accomplished Senior Engineering Manager to oversee day-to-day application development projects and software engineering for a prominent global organization.

• Application Development Standards, Processes, and Tools Management
• Facilitate consistency of service delivery across client groups by collaborating with direct reports.
• Establish and enforce standard tools and processes for both waterfall and agile development methodologies.
• Monitor projects for adherence to defined application development processes.
• Communicate important application development policy changes that affect service providers and operations.

• Manage application development projects in partnership with IT teams, business partners, and providers.
• Provide project management for business projects.
• Oversee effective reporting within the application development team.
• Lead project reviews with the team on application development projects.
• Manage day-to-day relationships with all IT teams to promote the delivery of services that meet or exceed client expectations.
• Monitor projects for alignment with defined business case processes.
• Drive timely resolution of escalated service delivery problems and minimize the impact of any client service delivery issues.
• Manage and improve service level reporting for application development.
• Provide early warning to the appropriate Business Partnership & Planning leaders and team regarding degraded or missed service levels.
• Assist with application, development, and maintenance of service provider project management standards and tools.
• Participate in client portfolio and demand management processes and engage service providers to ensure client satisfaction.

• 10+ years of application development leadership experience, including 7+ years of technical experience within architecture development, integration of backend systems, and development.
• In-depth knowledge of integration approaches and architectures.
• Deep understanding of cloud-native solutions, microservices architecture, and API orchestration architecture.
• Experience with technologies – Java, NoSQL, Spring boot, WebFlux, Kafka, Docker, K8s, Cloud.
• Experience and understanding of DevOps, CI/CD pipelines, logging, metrics, monitoring, tracing, service mesh, LTM, GTM, SEO etc.
• Strong understanding of API platforms, back-end services, database, and networking components of full-stack infrastructure.
• Direct management of cross-functional, sourced, or matrixed teams.
• Undergraduate or graduate degree or equivalent education + experience.
• Demonstrated success leading medium- to large-scale initiatives/transformations.
• Proven management experience in strategic planning and budgeting within one or more business groups.
• Experience with and knowledge of IT outsourcing activities in a managed services environment.
• Proven management experience in application development across waterfall and agile environments.
• Proven knowledge of SDLC; good understanding of ITIL v3 Framework.
• Proven knowledge of Agile methodology; preferably SAFe Agile.
• Relevant technology certifications.
• Good process management, negotiating, influencing, and problem resolution skills.
• Proven ability to effectively prioritize and execute tasks in a high-pressure environment.
• Knowledge of business environment, service requirements, and hospitality culture.
• Solid understanding of IT financial structures and ability to manage to corporate financial processes and standards.
• Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy-to-understand business terms.
• Ability to accomplish results through others, particularly by establishing relationships, effective controls, and leading in a managed service environment.
• Ability to bridge the gap between technology and business.
• Self-driven, curious, and a fast-learner, and able to work in a fast-paced environment launching new consumer products to market.
• Possess strong problem-solving skills and ability to prioritize and manage multiple tasks.
• Strong interpersonal and stakeholder management skills with the ability to coordinate between technical and business teams.
• Excellent collaborator, working in fully agile product or software delivery teams regionally.
• Experience working in a Product-based model and building strong partnerships with Product owners by providing innovative technology solutions to complex business problems.
• Ability to communicate complex technology solutions to both Product owners in a business-friendly manner and to Enterprise Architects in most technical detail.
• Experience/understanding of GraphQL.
• Strong experience and knowledge of what it takes to operate a production platform.
• Experience with Automation testing, Performance Engineering, CI/CD, Release Management processes, and Application Deployments.

Hyderabad, India. Hybrid work mode.