
Senior Travel Expert
15 hours ago
- Respond to inquiries across platforms with a consultative and customer-first approach.
- Understand client preferences and suggest curated domestic and international travel solutions.
- Drive conversions through meaningful conversations and proactive follow-ups.
- Design bespoke travel packages aligned with customer interests, timelines, and budgets.
- Stay updated on trending destinations, seasonal offerings, and exclusive experiences.
- Use our in-house tech platform to deliver real-time itinerary options with maximum flexibility.
- Handle end-to-end bookings including flights, accommodations, activities, and transfers.
- Liaise with trusted vendors, airlines, and hotel partners to secure competitive rates and ensure smooth operations.
- Provide pre-trip guidance, on-trip assistance, and post-trip support with care and attention to detail.
- Proactively resolve issues, ensuring a seamless travel experience that leads to happy, loyal customers.
- Achieve and consistently exceed monthly sales goals through new client acquisition and repeat business.
- Cross-sell and upsell premium experiences that add value for customers and revenue for the company.
- Familiarity with global and domestic travel destinations, packages, and pricing trends.
- Excellent communication, interpersonal, and persuasion skills.
- Strong negotiation skills and vendor relationship management.
- Comfortable with travel booking platforms (e.g., GDS), CRM tools, and Microsoft Office.
- Ability to quickly learn and adapt to our proprietary itinerary builder system.
- Fluent in English. Additional regional or international languages are a plus.
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