Operations Efficiency Strategist

4 days ago

Ellore, Andhra Pradesh, India beBeeProcess Full time ₹ 6,00,000 - ₹ 12,00,000

Job Title: Process Excellence Manager

Role Overview

The Operations Excellence Manager is accountable for overseeing and optimizing end-to-end business operations while ensuring high-quality service delivery. This role involves client management, people & performance management, and cross-functional team leadership with a focus on process efficiency, stakeholder collaboration, and business growth.

Key Role Deliverables

  • Business Transformation (80%)
  • Design and implement an operational excellence framework best suited for the vertical
  • Formulate and manage detailed KPI tables across all businesses in the e-commerce domain
  • Identify and lead improvement initiatives in internal business/operational processes
  • Drive innovation and automation for waste elimination and efficiency improvement
  • Engage the employee base in various operational excellence initiatives
  • Service Delivery (20%)
  • Provide service delivery support to process owners located at different locations
  • Ensure adherence to service levels as defined by the client

Project & Team Management

  • Oversee multiple projects across different lines of business, ensuring timely delivery and quality standards
  • Lead a diverse team of 20+ members including business analysts, process excellence leads/AMs, and content developers

Operational & Process Excellence

  • Identify process gaps and implement efficiency-driven solutions to improve workflows and service delivery
  • Work closely with process excellence analysts to standardize operations reduce inefficiencies and drive continuous improvement

Required Skills and Qualifications

  • Currently working as an Assistant Manager or Manager for 2+ years
  • Strong analytical problem-solving skills
  • Demonstrated project/program management skills
  • Extensive understanding of mistake proofing and automation tools
  • Lean Six Sigma GB certified or BB trained
  • E-Commerce/Internet Industry experience either directly or indirectly
  • People management skills
  • Great communication skills self-motivated independent worker excellent interpersonal skills
  • Strong stakeholder and client management skills

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