Vacation Rental Operations Specialist

2 days ago


Bareilly, Uttar Pradesh, India beBeeReservationist Full time ₹ 4,00,000 - ₹ 8,00,000

We are seeking a skilled professional to support our vacation rental operations in the US. This is a remote position requiring exceptional communication skills and efficient management of reservations.

If you are a proactive problem solver with a passion for customer service, we'd love to hear from you

Key Responsibilities:

  • Process refund requests and resolve billing discrepancies in line with company policies.
  • Address guest inquiries, concerns, complaints, and disputes with empathy and professionalism.
  • Offer recommendations for local attractions, dining, and activities to enhance guest experiences.
  • Supervise and mentor a team of agents, fostering a positive and collaborative work environment.
  • Analyze data to identify opportunities for improving reservation processes and guest satisfaction.
  • Ensure adherence to established policies and procedures.

Required Skills:

  • Strong communication skills with a customer-first mindset.
  • Proficiency in property management systems (PMS) and reservation software.
  • Excellent organizational, multitasking, and leadership abilities.
  • A proactive approach to problem-solving.

Preferred Qualifications:

  • Prior experience in hotels, vacation rentals, sales, or customer service.
  • Experience working with sales or reservations teams.

This job involves working as part of a remote team in India, supporting US-based operations. It requires excellent communication skills, proficiency in relevant software, and a proactive approach to problem-solving. We value skills and experience over formal education.



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