Healthcare Process Senior Manager

2 weeks ago


Thāne, Maharashtra, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000
Team Lead in Healthcare Process

We are actively hiring for a Team Leader position in US Healthcare Process & Operations. This role involves managing a team of healthcare professionals responsible for medical billing, claims processing, and customer service.

Key Responsibilities:

  • Oversee daily operations to ensure efficient workflow management, quality control, and adherence to SLA targets.
  • Develop strategies to reduce attrition rates through effective training programs and employee engagement initiatives.
  • Analyze performance metrics such as AHT, CSAT, SLA compliance, shrinkage rate, etc.

Requirements:

  • Experience in managing a team of healthcare professionals.
  • Strong leadership and communication skills.
  • Ability to analyze performance metrics and develop strategies to improve results.

Benefits:

  • 5 Days Working with 2 rotational week offs
  • Immediate Joiners Preferred

Other Information:

Designation: Team Lead
Shift: 24x7 Rotational Shift (Including Night Shifts)



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