Strategic Operations Lead

18 hours ago

Kurnool, Andhra Pradesh, India beBeeStrategicOperationsLead Full time ₹ 45,00,000 - ₹ 60,00,000
Job Title: Strategic Operations Lead

The role of the Strategic Operations Lead is a crucial part of executing operational excellence in GCC. The position plays a key role in envisioning, strategizing, and executing operational priorities, driving key projects, and delivering on long-term plans.

Purpose of the Role:

The Strategic Operations Lead will be responsible for driving, measuring, monitoring, and coordinating operations through a data-driven approach. This includes fully comprehending the company's operational excellence program, analyzing performance trends, identifying potential risks, and presenting them to the leadership team.

Key Responsibilities & Deliverables:

1. Operational Excellence Governance:

  • Fully comprehend the company's operational excellence program and develop ideas to implement it and execute existing plans in place
  • Collaborate with all operational teams and other GCC departments to drive the operational excellence framework and monitor progress through logical dashboards (Excel and PowerBI) tracking performance metrics
  • Analyze performance trends, identify potential risks, and present insights to the leadership team as needed

2. Project Management:

  • Identify process gaps and improvement opportunities in overall operational processes and implement solutions using project management methodologies to close these gaps
  • Drive the adoption and execution of project management methodologies tailored to operational needs, ensuring efficient delivery of initiatives
  • Train and mentor teams in project management methodologies

3. Operational Routines:

  • Drive various operational routines such as shared communication meetings, battle of towers, routine governance, customer experience, target management, operational events, stakeholder visits, engagement initiatives, etc.
  • Challenge the status quo to improve efficiency and effectiveness of these routines
  • Collaborate with operational and GCC teams for data coordination and own data quality for these routines

4. Continuous Improvement:

  • Participate actively in the pursuit of continuous improvements through internal audits, benchmarking analysis, customer experience initiatives
  • Display growth and solution mindset to uncover opportunities amidst bottlenecks

Qualifications, Experience, Skills:

Education: Bachelor's or Master's degree in economics, business administration, engineering, or relevant functional background.

Experience: Previous work experience of 3-5 years in leading operations, projects, and continuous improvement programs

Skills: High attention to detail, analytical problem-solving, presentation skills, change management, end-to-end project management, cross-functional collaboration, strong written and verbal communication skills, expert-level MS Excel, Word, and advanced PowerPoint skills.

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