Senior Learning Specialist

4 weeks ago


Mumbai, Maharashtra, India ADCI - Maharashtra Full time
Job Title: Sr. Learning Specialist, Amazon Business Customer Service

About the Role:
The Amazon Business Customer Service (ABCS) Learning Delivery team is seeking a highly skilled Sr. Learning Specialist to join their team. As a Sr. Learning Specialist, you will be responsible for leading and supporting a team of up to 30 Customer Support Associates in providing an exceptional training experience.

Key Responsibilities:
Supervise structured learning metrics and oversee their results for the assigned territory and region.
Manage live performance metrics end to end for the assigned territory.
Conduct learning sessions on new processes and deliver various training courses as continuous learning, new hire batches, transfer batches, etc.
Maintain data and analysis through reports on Excel (as per business requirement).
Ensure completion of new hire training program, coaching, and other performance improvement programs on time.
Partner with operational stakeholders as a key POC for the Learning Experience team.
Identify learning coaches and certify them.
Lead individual improvement projects to enhance business performance.
Drive Quality & Learning metrics.
Conduct chime sessions & Class room sessions to stakeholders.

Requirements:
2+ years of experience in training delivery roles.
1 year experience in Customer Service or customer service-related work experience.
Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software.
Highly Accurate and Fluent in French and English.
Spoken and Written accuracy and fluency with an additional language.
Flexible to work within a 24/7 x 365 days global team across a variety of time zones.
Knowledge of adult learning, content design, and facilitation.

Preferred Qualifications:
Experience as a trainer, corporate training specialist, or related position.
Project management skills with the ability to supervise multiple projects.
Strong ability to multi-task.

About ADCI - Maharashtra:
ADCI - Maharashtra is a leading organization in the industry, and we are committed to providing our employees with a challenging and rewarding work environment. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.

How to Apply:
Interested candidates should submit their resumes and cover letters to [insert contact information]. We look forward to hearing from you

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