Education Technology Support Professional

1 day ago

Nagpur, Maharashtra, India beBeeSupport Full time ₹ 18,00,000 - ₹ 25,00,000

Transform school management with innovative technology as a Customer Support Specialist. Our K-12 EdTech platform is used daily by thousands.

Key Responsibilities
  • Support educators and administrators via email, chat, and phone to ensure seamless education.
  • Troubleshoot technical issues across web and mobile applications for efficient learning.
  • Collaborate with teams to resolve issues and improve product functionality.
  • Create user-friendly help documentation and FAQs for effective support.
  • Identify recurring issues and trends to enhance internal processes and product development.

Maintain high customer satisfaction and deliver exceptional support experiences.

Qualifications
  • 5–6 years of professional experience in customer or technical support.
  • Experience supporting SaaS platforms, especially in EdTech sectors.
  • Strong troubleshooting skills to explain complex issues simply.
  • Familiarity with tools like Zendesk, Intercom, Jira, Confluence, or similar software.
  • Excellent written and verbal communication skills to engage customers effectively.
  • Empathy, patience, and a true customer-first mindset to provide outstanding support.

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