Enterprise Technology Professional

2 weeks ago

Gandhinagar, Gujarat, India beBeeBusiness Full time US$ 80,000 - US$ 1,40,000
Job Opportunity: Business Systems Specialist

We are seeking an experienced Business Systems Specialist to join our team. This individual will be responsible for ensuring the accuracy and usability of sales tools, including Salesforce, Clari, People.ai, ClosePlan, and Callidus Commissions.

  • The primary focus areas for this role include:
  • Liaising between IT Development and business functions to drive system enhancements through business requirement gathering, documentation, prioritization, and testing in an Agile environment.
  • Resolving Tier 2 support requests for timely resolution for the end user.
  • Demonstrating a thorough understanding of role hierarchy, forecast hierarchy, and territory hierarchy.
  • Troubleshooting and resolving Tier 2 tickets from sales users related to Salesforce, sales forecasting, and other sales tools.
  • Driving all issues to resolution with a strong focus on customer satisfaction through timely follow-up, attention to detail, and cross-functional collaboration with IT and other team members.
  • Partnering with Sales Operations, Sales Leadership, and Revenue Acceleration teams to understand business requirements for systemic enhancements and then partnering closely with IT Development for execution through an Agile environment.
  • Performing business requirement gathering, documentation, prioritization, and testing in an Agile environment.
  • Conducting change management for related system enhancements.
  • Project Managing and providing direct support to Merger & Acquisition related Salesforce changes.

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