Voice Infrastructure Specialist

2 weeks ago

Pune, Maharashtra, India beBeeNetwork Full time US$ 80,000 - US$ 1,20,000
Job Description:

The Network Support Engineer will be responsible for providing high-quality technical support to US-based enterprise customers for VoIP services.

Key responsibilities include configuring and troubleshooting SIP trunking, DIDs, and pilot numbers in SBC environments.

Deploy, configure, and manage VoIP infrastructure including IP-PBX, gateways, SBCs, and soft switches.

Set up and manage voicemail, auto attendants, call flows, call queues, translation rules, dial plans, and call routing.

Troubleshoot issues in Unified Communication platforms such as Netsapiens and Cisco BroadWorks/BroadSoft.

Handle endpoint issues involving Polycom, Yealink, Grandstream, Cisco ATA, Adtran routers, etc.

Resolve voice quality, routing, and performance-related issues, including SIP, RTP, QoS, and codecs.

Support both Hosted PBX and on-premises IP telephony platforms, including MS Teams direct routing and cloud UC solutions.

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