Retain and Grow

3 days ago

Coimbatore, Tamil Nadu, India beBeeCustomerService Full time ₹ 62,00,000 - ₹ 82,00,000

About the Position:

This is a 6-month contract opportunity at a leading technology firm, working with one of the largest global tech leaders. The Customer Retention and Accounts Specialist will be responsible for managing customer interactions, encouraging subscription purchases, and resolving outstanding overages.

Key Responsibilities:

  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on key metrics such as conversions and account actions.

Requirements:

  • Advanced knowledge of Microsoft Excel software.
  • BASIC KNOWLEDGE OF MICROSOFT WORD
  • Analytical skills to track performance metrics and improve processes.
  • Organized and detail-oriented with the ability to meet deadlines.
  • Problem Solving ability.
  • Experience in customer service.
  • Strong communication and negotiation skills.
  • Proficiency with CRM systems.

About the Employer:

The employer is a global leader in 3D design, engineering, and entertainment software, fostering a progressive culture, creativity, and flexible work environment. They use cutting-edge technologies to stay ahead of the curve and value diversity, integrity, experience, honesty, people, humanity, and passion for excellence.

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