Client Support Relations Specialist

3 days ago


Gurgaon, Haryana, India myGwork - LGBTQ+ Business Community Full time

Company Overview

Kyndryl is an inclusive employer and a member of myGwork, the largest global platform for the LGBTQ+ business community. We design, build, manage, and modernize mission-critical technology systems that the world depends on every day.

The Role

This role involves managing and optimizing IT infrastructure, performing health checks, and ensuring effective communication with both local and global teams. The specialist will also handle project risks, quality management, and customer interactions, particularly with Japanese clients.

Your Responsibilities

  • You'll be responsible for maintaining and optimizing IT systems, ensuring they're always running at peak performance.
  • Coordinate and collaborate with cross-functional teams, vendors, and third-party suppliers to deliver solutions in committed timeframes and meet client expectations.
  • Establish a quality management system to track project milestones, quality, and KPIs.
  • Manage project risks, issues, and dependencies, implementing effective mitigation strategies.
  • You will interact with the Account team and Customer, so you are expected to be fluent in Japanese language, understanding Japanese work culture.
  • You'll have the opportunity to work on cutting-edge technologies and innovative solutions that will shape the future of the industry.
  • You'll be at the forefront of new service preparation and change management processes, constantly learning and growing your technical expertise to ensure the best outcomes for our customers.
  • In addition to Japanese language expertise, your technical prowess will be put to the test as you troubleshoot critical customer situations and provide timely solutions to keep their systems secure, reliable, and efficient.
  • You'll be the go-to expert for sizing and optimizing systems, ensuring our customers' business performance is always world-class.


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