Client Relations Specialist

2 weeks ago

Gurgaon, Haryana, India Talent Sutra Full time

Location: Gurgaon Department: Client Relations Reports To: MD Office Job Overview: We are seeking a highly motivated and skilled Client Relations Manager to foster and maintain strong relationships with our clients, ensuring their needs are met while maximizing delight and retention. The ideal candidate will be responsible for managing the client lifecycle, overseeing communication and support processes, and collaborating with internal teams to deliver exceptional service. This role requires a blend of strategic thinking, problem-solving, and interpersonal skills. Key Responsibilities: Collaboration with Internal Teams: Work closely with sales, account management, and product teams to ensure client needs are prioritized and met. Provide feedback to internal teams based on client input, helping to shape future service offerings and improvements. Client Relationship Management: Serve as the primary point of resolution for key clients, building and maintaining long-term relationships. Understand client needs, expectations, and business objectives, ensuring they align with company offerings. Proactively engage with clients to identify opportunities for upselling or cross-selling additional services. Address client concerns promptly and effectively, ensuring issues are resolved in a timely manner. Client Support: Oversee the client onboarding process, ensuring a smooth transition and clear communication between departments. Provide regular updates and status reports to clients, ensuring transparency and confidence in our services. Coordinate with internal teams (sales, support, operations) to ensure the timely and successful delivery of services. Client Retention & Delight: Conduct regular client check-ins, surveys, and meetings to assess satisfaction levels and gather feedback. Develop and implement strategies to improve client satisfaction, loyalty, and retention rates. Track client performance and service delivery metrics, addressing any discrepancies or challenges. Reporting & Analysis: Prepare and present detailed reports on client relationships, engagement levels, and feedback. Analyze trends and data to identify opportunities for enhancing client relationships and service offerings. Contract Renewals & Negotiations: Assist clients with contract renewals, negotiations, and any adjustments to service agreements. Ensure all contractual obligations are being met and identify areas for potential growth or improvement. Qualifications & Skills: Education: Bachelor's degree in Business Administration, Marketing, Communications, or related field (preferred). Masters preferred. Experience: Minimum of 3-4 years of experience in client relationship management, account management, or customer service. Previous experience in dealing with high-profile niche clientele in sectors like gifting, merchandising, event management, hospitality etc. Skills: Excellent interpersonal and communication skills (both verbal and written). Strong problem-solving abilities with a client-focused mindset. Ability to manage multiple clients and priorities simultaneously. Proficiency in CRM software (e.g., Salesforce, HubSpot) and MS Office Suite. Strong negotiation and conflict-resolution skills. Personal Attributes: Ambitious, Self-motivated and proactive. Passion for delivering excellent service. Detail-oriented and highly organized. Ability to work well under pressure and handle difficult situations with professionalism. Desirable Qualifications: Knowledge of gifting and merchandising trends and best practices. Experience in interacting with HNIs, high-profile, niche clientele.

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