Client Support Relations

2 weeks ago

Gurgaon, Haryana, India myGwork - LGBTQ+ Business Community Full time
Job Description

This job is with Kyndryl, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

This role involves managing and optimizing IT infrastructure, performing health checks, and ensuring effective communication with both local and global teams. The specialist will also handle project risks, quality management, and customer interactions, particularly with Japanese clients. The position requires working on innovative technologies and providing technical troubleshooting and system optimization.

Your Responsibilities Will Include

- You&aposll be the mastermind behind maintaining and optimizing their systems, ensuring they&aposre always running at peak performance.
- Coordinate and collaborate with cross-functional teams, vendors, and third-party suppliers.
- Ensure delivered solutions are realized in committed time frame and meet client expectation
- Establish a quality management system: tracking of project milestones, quality and KPIs
- Manage project risks, issues, and dependencies, implementing effective mitigation strategies.
- You will interact with the Account team and Customer, so you are expected to be fluent in Japanese language, understanding Japanese work culture.
- Not only will you be responsible for managing and maintaining the IT infrastructure, but you&aposll also have the opportunity to work on cutting-edge technologies and innovative solutions that will shape the future of the industry.
- You&aposll be at the forefront of new service preparation and change management processes, constantly learning and growing your technical expertise to ensure the best outcomes for our customers.
- In addition to Japanese language expertise, your technical prowess will be put to the test as you troubleshoot critical customer situations and provide timely solutions to keep their systems secure, reliable, and efficient.
- You&aposll be the go-to expert for sizing and optimizing systems, ensuring our customers&apos business performance is always world-class.

Your future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won&apost find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You&aposre good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you&aposre open and borderless - naturally inclusive in how you work with others.

Required Technical And Professional Expertise

- Bilingual Skills: Excellent Japanese translation and interpretation skills.
- Experience: Minimum 7 years of experience in IT infrastructure management projects.
- Certification: Japanese Language Proficiency Test (JLPT) level N1/N2/N3.
- IT Service Management: Proven track record of delivering IT Service Management (ITIL) infrastructure projects.
- Incident Handling: Proficient in handling incidents, problems, and changes.
- Technical Aptitude: Strong understanding of IT environments.
- Communication: Effective communication with stakeholders in Japan and India.
- System Administration: Administration knowledge of Linux and windows OS.

Preferred Technical And Professional Experience

- Growth Mindset: Keen on personal and professional development.
- Customer Focus: Prioritizes customer success in their work.
- Inclusivity: Naturally inclusive in working with others.

Being You

Diversity is a whole lot more than what we look like or where we come from, it&aposs how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we&aposre not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That&aposs the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred

If you know someone that works at Kyndryl, when asked &aposHow Did You Hear About Us&apos during the application process, select &aposEmployee Referral&apos and enter your contact&aposs Kyndryl email address.

  • Client Support Relations

    4 weeks ago

    Gurgaon, Haryana, India Kyndryl Full time

    Who We AreAt Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The RoleThis role...

  • Client Support Relations

    3 weeks ago

    Gurgaon, Haryana, India myGwork Full time

    This job is with Kyndryl, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are...

  • Client Support Relations

    2 weeks ago

    Gurgaon, Haryana, India 5100 Kyndryl Solutions Private Limited Full time

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...

  • Client Support Relations

    1 week ago

    Gurgaon, Haryana, India 5100 Kyndryl Solutions Private Limited Full time

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...

  • Client Relations Specialist

    2 weeks ago

    Gurgaon, Haryana, India Talent Sutra Full time

    Location: Gurgaon Department: Client Relations Reports To: MD Office Job Overview: We are seeking a highly motivated and skilled Client Relations Manager to foster and maintain strong relationships with our clients, ensuring their needs are met while maximizing delight and retention. The ideal candidate will be responsible for managing the client lifecycle,...

  • Client Relations Specialist

    2 weeks ago

    Gurgaon, Haryana, India Talent Sutra Full time

    Location: Gurgaon Department: Client Relations Reports To: MD OfficeJob Overview:We are seeking a highly motivated and skilled Client Relations Manager to foster and maintain strong relationships with our clients, ensuring their needs are met while maximizing delight and retention. The ideal candidate will be responsible for managing the client lifecycle,...

  • Client Relations

    6 days ago

    Gurgaon, Haryana, India The Privee Group Full time

    Client Communications & Team ManagerLocation:Gurugram, India Job Type:Full-timeRole Overview:The Privee Group is looking for aClient Communications & Team Managerto act as the bridge between clients and the internal creative team. This role requires excellent communication skills, project management expertise, and the ability to ensure seamless execution of...

  • Client Relations Specialist

    2 weeks ago

    Gurgaon, Haryana, India Talent Sutra Full time

    Job Overview We are seeking a highly motivated and skilled Client Relations Manager to foster and maintain strong relationships with our clients, ensuring their needs are met while maximizing delight and retention. The ideal candidate will be responsible for managing the client lifecycle, overseeing communication and support processes, and collaborating with...

  • Client Relations

    2 weeks ago

    Gurgaon, Haryana, India The Privee Group Full time

    Client Communications & Team Manager Location: Gurugram, India Job Type: Full-time Role Overview: The Privee Group is looking for a Client Communications & Team Manager to act as the bridge between clients and the internal creative team. This role requires excellent communication skills, project management expertise, and the ability to ensure seamless...

  • Client Relations

    3 weeks ago

    Gurgaon, Haryana, India The Privee Group Full time

    Client Communications & Team ManagerLocation:Gurugram, IndiaJob Type:Full-timeRole Overview:The Privee Group is looking for aClient Communications & Team Managerto act as the bridge between clients and the internal creative team. This role requires excellent communication skills, project management expertise, and the ability to ensure seamless execution of...

  • Client Relations

    3 weeks ago

    Gurgaon, Haryana, India The Privee Group Full time

    Client Communications & Team ManagerLocation: Gurugram, IndiaJob Type: Full-timeRole Overview:The Privee Group is looking for a Client Communications & Team Manager to act as the bridge between clients and the internal creative team. This role requires excellent communication skills, project management expertise, and the ability to ensure seamless execution...

  • Client Relations Associate

    3 days ago

    Gurgaon, Haryana, India Real Time Data Services Full time

    Key ResponsibilitiesInteract with clients via chats, calls, and emails for billing support queries.Review open/overdue/probable accounts from weekly ageing reports.Provide exceptional client service regarding sending statements, processing client refunds/credits, resolving client-billing concerns, and applying good client service in a timely manner via call,...

  • Client Relations Specialist

    7 days ago

    Gurgaon, Haryana, India Zupee Full time

    Job SummaryThis role involves managing and enhancing relationships with high-profile clients to ensure exceptional service. The ideal candidate will have a proven track record of providing personalized support, analyzing customer feedback, and staying updated on industry trends.

  • Client Support Expert

    5 days ago

    Gurgaon, Haryana, India NIIT Full time

    **Job Summary**We are seeking a highly motivated and experienced Associate Client Executive – Technical Support to join our dynamic team. As a key member of our client support team, you will be responsible for delivering exceptional technical support to our clients.About the RoleIn this role, you will have the opportunity to work in a fast-paced...

  • Client Relations Coordinator

    20 hours ago

    Gurgaon, Haryana, India The Alpha Agency Full time

    The RoleWe are seeking an experienced Client Relations Coordinator to join our team. This is a fantastic opportunity for someone who has a passion for building strong client relationships and developing effective digital marketing strategies.As a key member of our team, you will be responsible for maintaining strong client relationships and ensuring the...

  • Head - Client Relations

    4 weeks ago

    Gurgaon, Haryana, India Kazam Full time

    Job Summary:We seek an experienced and dynamic Customer Relationship Head to lead and manage our Customer Relationship team. This role requires frequent travel to connect with key clients, foster strong business relationships, and ensure a seamless customer experience. The ideal candidate will oversee and guide a team of CREs, ensuring their Key Result Areas...

  • Client Support Specialist

    3 days ago

    Gurgaon, Haryana, India Accertify, Inc. Full time

    Job DescriptionTrusted by many of the largest companies globally, Accertify is the leading digital platform assessing risk across the entire customer journey, from Account Monitoring and Payment Risk to Refund Fraud and Dispute Management. Accertify helps maximize revenues and user experience while minimizing loss and customer friction. We offer ultra-fast...

  • International Client Support Professional

    6 days ago

    Gurgaon, Haryana, India Demographic HR Services Full time

    We're looking for a skilled Customer Service Representative Voice to join our team. As a key member of our customer service department, you'll play a vital role in delivering exceptional customer experiences and ensuring client satisfaction.Key Responsibilities:Engage with customers to resolve queries and concerns in a professional and timely mannerProvide...

  • Client Relations Manager

    2 days ago

    Gurgaon, Haryana, India ARKANCE IN Private Limited Full time

    About Our Company: ARKANCE IN Private Limited is a leading provider of innovative solutions designed to drive business growth and success. Our commitment to excellence is reflected in our dedication to delivering exceptional customer experiences.Job Description:We are seeking a highly skilled and experienced Customer Success Advisor to join our team. The...

  • Client Relations Expert

    7 days ago

    Gurgaon, Haryana, India Agoda Full time

    Job OverviewAs a Customer Experience Specialist at Agoda, you will be part of a dynamic team that provides exceptional service to our guests and partners. We are seeking talented individuals who are passionate about delivering outstanding customer experiences and are eager to grow their careers with a fast-paced company that invests in its employees.Key...