Client Relations Specialist

2 days ago

Gurgaon, Haryana, India Talent Sutra Full time

Location: Gurgaon

Department: Client Relations

Reports To: MD Office

Job Overview:

We are seeking a highly motivated and skilled Client Relations Manager to foster and maintain strong relationships with our clients, ensuring their needs are met while maximizing delight and retention. The ideal candidate will be responsible for managing the client lifecycle, overseeing communication and support processes, and collaborating with internal teams to deliver exceptional service. This role requires a blend of strategic thinking, problem-solving, and interpersonal skills.

Key Responsibilities:

  • Collaboration with Internal Teams:
  • Work closely with sales, account management, and product teams to ensure client needs are prioritized and met.
  • Provide feedback to internal teams based on client input, helping to shape future service offerings and improvements.
  • Client Relationship Management:
  • Serve as the primary point of resolution for key clients, building and maintaining long-term relationships.
  • Understand client needs, expectations, and business objectives, ensuring they align with company offerings.
  • Proactively engage with clients to identify opportunities for upselling or cross-selling additional services.
  • Address client concerns promptly and effectively, ensuring issues are resolved in a timely manner.
  • Client Support:
  • Oversee the client onboarding process, ensuring a smooth transition and clear communication between departments.
  • Provide regular updates and status reports to clients, ensuring transparency and confidence in our services.
  • Coordinate with internal teams (sales, support, operations) to ensure the timely and successful delivery of services.
  • Client Retention & Delight:
  • Conduct regular client check-ins, surveys, and meetings to assess satisfaction levels and gather feedback.
  • Develop and implement strategies to improve client satisfaction, loyalty, and retention rates.
  • Track client performance and service delivery metrics, addressing any discrepancies or challenges.
  • Reporting & Analysis:
  • Prepare and present detailed reports on client relationships, engagement levels, and feedback.
  • Analyze trends and data to identify opportunities for enhancing client relationships and service offerings.
  • Contract Renewals & Negotiations:
  • Assist clients with contract renewals, negotiations, and any adjustments to service agreements.
  • Ensure all contractual obligations are being met and identify areas for potential growth or improvement.

Qualifications & Skills:

  • Education: Bachelor's degree in Business Administration, Marketing, Communications, or related field (preferred). Masters preferred.
    • Experience:
    • Minimum of 3-4 years of experience in client relationship management, account management, or customer service.
    • Previous experience in dealing with high-profile niche clientele in sectors like gifting, merchandising, event management, hospitality etc.
      • Skills:
      • Excellent interpersonal and communication skills (both verbal and written).
      • Strong problem-solving abilities with a client-focused mindset.
      • Ability to manage multiple clients and priorities simultaneously.
      • Proficiency in CRM software (e.g., Salesforce, HubSpot) and MS Office Suite.
      • Strong negotiation and conflict-resolution skills.
        • Personal Attributes:
        • Ambitious, Self-motivated and proactive.
        • Passion for delivering excellent service.
        • Detail-oriented and highly organized.
        • Ability to work well under pressure and handle difficult situations with professionalism.

Desirable Qualifications:

  • Knowledge of gifting and merchandising trends and best practices.
  • Experience in interacting with HNIs, high-profile, niche clientele.

  • Client Relations

    6 days ago

    Gurgaon, Haryana, India The Privee Group Full time

    Client Communications & Team ManagerLocation:Gurugram, IndiaJob Type:Full-timeRole Overview:The Privee Group is looking for aClient Communications & Team Managerto act as the bridge between clients and the internal creative team. This role requires excellent communication skills, project management expertise, and the ability to ensure seamless execution of...

  • Client Relations

    7 days ago

    Gurgaon, Haryana, India The Privee Group Full time

    Client Communications & Team ManagerLocation: Gurugram, IndiaJob Type: Full-timeRole Overview:The Privee Group is looking for a Client Communications & Team Manager to act as the bridge between clients and the internal creative team. This role requires excellent communication skills, project management expertise, and the ability to ensure seamless execution...

  • Client Acquisition Specialist

    5 days ago

    Gurgaon, Haryana, India Orage Technologies Full time

    Client Acquisition Specialist - Unlock New Opportunities with Orage TechnologiesWe are looking for a skilled Client Acquisition Specialist to join our team. The successful candidate will be responsible for identifying and acquiring new BPO clients across voice, non-voice, and blended processes.Key Responsibilities:Conduct market research to identify...

  • Client Solutions Specialist

    5 days ago

    Gurgaon, Haryana, India Rockwell Automation Singapore Full time

    We are looking for a skilled Client Solutions Specialist to join our team at Rockwell Automation Singapore.About the RoleThis role involves working closely with clients to understand their business needs and develop tailored solutions to meet those needs. The ideal candidate will have excellent analytical and problem-solving skills, as well as the ability to...

  • Senior Anti-Fraud Specialist

    6 days ago

    Gurgaon, Haryana, India a client of NeerInfo Solutions Full time

    Job DescriptionA senior anti-fraud specialist is required by a client of NeerInfo Solutions to join their team in fraud prevention. The ideal candidate will have 5+ years of proven experience in data analytics, risk management, or a related field.About the RoleThis role involves utilizing data analytics tools and methodologies to conduct thorough assessments...

  • Client Engagement Specialist

    2 weeks ago

    Gurgaon, Haryana, India Kalp Solutions Full time

    PLEASE NOTE : EXCEPTIONAL SPOKEN ENGLISH WITH AMERICAN ACCENT IS MANDATORYIMMEDIATE REQUIREMENTRole Description:- This is a full-time remote role as a CLIENT ENGAGEMENT SPECIALIST.- Are you a dynamic communicator with a passion for building strong client relationships? We're seeking a highly articulate Client Engagement Specialist to serve as a key point of...

  • Public Relations Specialist

    7 days ago

    Gurgaon, Haryana, India RSPL Group Full time

    Job OverviewThe RSPL Group seeks a skilled Public Relations Communications Specialist to join its team. This role is responsible for managing PR and communication activities, developing content and creative materials, and enhancing the organization's online presence.

  • Head - Client Relations

    3 weeks ago

    Gurgaon, Haryana, India Kazam Full time

    Job Summary:We seek an experienced and dynamic Customer Relationship Head to lead and manage our Customer Relationship team. This role requires frequent travel to connect with key clients, foster strong business relationships, and ensure a seamless customer experience. The ideal candidate will oversee and guide a team of CREs, ensuring their Key Result Areas...

  • Head - Client Relations

    2 weeks ago

    Gurgaon, Haryana, India Kazam Full time

    Job Summary:We seek an experienced and dynamic Customer Relationship Head to lead and manage our Customer Relationship team. This role requires frequent travel to connect with key clients, foster strong business relationships, and ensure a seamless customer experience. The ideal candidate will oversee and guide a team of CREs, ensuring their Key Result Areas...

  • Client Support Relations

    2 weeks ago

    Gurgaon, Haryana, India Kyndryl Full time

    Who We AreAt Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The RoleThis role...

  • Client Support Relations

    2 weeks ago

    Gurgaon, Haryana, India Kyndryl Full time

    Who We AreAt Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The RoleThis role...

  • Client Support Relations

    3 weeks ago

    Gurgaon, Haryana, India Kyndryl Full time

    Job DescriptionWho We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The...

  • Client Support Relations

    1 week ago

    Gurgaon, Haryana, India myGwork Full time

    This job is with Kyndryl, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are...

  • Client Support Relations

    49 minutes ago

    Gurgaon, Haryana, India 5100 Kyndryl Solutions Private Limited Full time

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...

  • Client Support Relations

    3 weeks ago

    Gurgaon, Haryana, India myGwork Full time

    This job is with Kyndryl, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world...

  • Client Engagement Specialist

    3 days ago

    Gurgaon, Haryana, India Thoughtfull Institute of Innovative Solutions Full time

    About the RoleWe are seeking a Client Engagement Specialist to join our team at Thoughtfull Institute of Innovative Solutions. As a key member of our care services team, you will be responsible for developing and implementing strategies to engage with clients and promote our care services.Key Responsibilities:Develop and implement client engagement...

  • Employee Relations Specialist

    1 week ago

    Gurgaon, Haryana, India Taboola Full time

    Employee Relations Specialist Context and Purpose The Employee Relations Specialist will work closely with the global HR Business Partnering team, providing expert guidance on employee relations and ensuring best practices. As the subject matter expert, the Specialist will manage ER cases globally, develop ER capabilities, policies, and processes,...

  • Account Manager

    1 week ago

    Gurgaon, Haryana, India Mekyek Full time

    **About the Position**We are seeking an Account Manager - Client Relations to join our team at Mekyek. As an Account Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and delivering exceptional customer service.**Key Responsibilities Include:**Building and maintaining strong...

  • Client Information Specialist

    6 days ago

    Gurgaon, Haryana, India FIDELITY INTERNATIONAL Full time

    About the RoleAs a Client Information Specialist at Fidelity International, you will play a vital part in ensuring accurate and timely delivery of client information. This involves liaising with various teams across locations to prioritize work and escalate any potential issues promptly.Your Responsibilities• Manage daily work efficiently, prioritizing...

  • Client Retention Specialist

    3 days ago

    Gurgaon, Haryana, India RegisterKaro Full time

    We're seeking a highly skilled Client Retention Specialist to join our team at RegisterKaro. As a key member of our customer success organization, you'll be responsible for developing and executing strategies to retain and grow our existing client base.Responsibilities:Build and maintain strong relationships with clients to understand their business...