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Customer Support Specialist | Program Coordinator

2 weeks ago

Aurangabad, Maharashtra, India beBeeSupport Full time ₹ 45,00,000 - ₹ 90,00,000

At the heart of our organization, we have a vital role that ensures seamless program execution and exceptional learner experiences. As a Customer Support Specialist, you will be working closely with internal teams, learners, and external partners to guarantee timely delivery and outstanding outcomes.

Main Responsibilities:
  • Schedule and Track Progress: You will oversee end-to-end program scheduling, tracking, and reporting, ensuring that all milestones are met and progress is monitored.
  • Collaborate Across Teams: Coordinate with internal teams, faculty, and external partners to meet program timelines, fostering effective communication and cooperation.
  • Learner Onboarding and Engagement: Manage learner onboarding, communication, and engagement during the program, providing personalized support and addressing queries promptly.
  • Data Analysis and Improvement: Collect and analyze program data to identify gaps and suggest improvements, driving continuous growth and refinement.