Ambassador of First Impressions
2 weeks ago
JLL is Empowering You
At JLL, we recognize the importance of creating a positive first impression for our clients and guests. As an Experience Ambassador, you will be the face of our organization, responsible for ensuring a seamless and welcoming experience for everyone who visits our premises.
Key Responsibilities
- Greet visitors and clients with a friendly and courteous front office service, reflecting the corporate image of our organization.
- Notify site personnel of guest arrivals and make follow-up calls as needed to ensure a timely response.
- Issue visitor badges, temporary cards, and service badges as required, and follow up on the return of these items.
- Ensure safety briefings are provided to clients and visitors, and provide necessary emergency and safety brochures.
- Adhere to Accenture-specific processes and manuals.
- Authorize visitor admission and maintain a visitor logbook.
- Coordinate taxi bookings as needed and assist with special needs for visitors with disabilities.
- Maintain the cleanliness of the lobby, lifts, and public areas.
- Scan laptop details and check for government IDs.
- Handle client, visitor, and sponsor complaints and feedback, escalating issues as necessary.
- Coordinate with night shift front office executives to ensure large parties are accommodated.
- Ensure client safety and security protocols are followed.
- Daily reconcile and shred badges.
- Participate in emergency evacuation procedures, crisis management, and business continuity.
What We Offer
As an Experience Ambassador at JLL, you can expect to join a dynamic and inclusive culture where we succeed together across the desk and around the globe. You will have the opportunity to grow your career in a supportive environment that fosters entrepreneurship and collaboration.
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