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Senior Associate Analyst

1 month ago

Bengaluru, Karnataka, India Commonwealth Bank Full time

Job Summary:

We are seeking a highly motivated and detail-oriented Senior Associate Analyst to join our team at Commonwealth Bank. As a key member of our Credit Card Operations team, you will be responsible for analyzing disputed transactions, investigating root causes of losses, and working with internal and external stakeholders to resolve claims.

Key Responsibilities:

  • Analyze disputed transactions to identify recovery and mitigation opportunities
  • Investigate root causes of losses and document findings
  • Engage with internal and external stakeholders to resolve claims
  • Work with clients to collect and document information for dispute resolution
  • Ensure all disputes are handled in accordance with regulatory requirements

Requirements:

  • High-level understanding of Visa and MasterCard rules and regulations
  • End-to-end knowledge of dispute resolution processes
  • Proven analytical and problem-solving skills
  • Excellent communication and stakeholder management skills
  • Minimum 2-3 years' experience in dispute resolution

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

How to Apply:

If you are a motivated and detail-oriented individual with a passion for customer service and dispute resolution, please submit your application.