Business Analyst
2 weeks ago
Job Summary:
We are seeking a Business Analyst to join our team in Bangalore, India. As a Business Analyst, you will be responsible for providing L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems.
About the Role:
- Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
- Activities include recognition, research, isolation, resolution & follow up steps.
- Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
About NTT DATA:
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success.
Qualifications:
- Helpdesk Senior Associate at Grade-5 position in Service Desk.
- Must be a Graduate. B.Tech/B.E or any other technical degree preferred.
- Good communication skills with 1 year of international calling experience.
- Good comprehension & writing skills.
- Must possess excellent customer handling skills.
- Should be comfortable working in rotational shift with 24x7 support window.
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