Business Analyst

2 weeks ago


Bengaluru, Karnataka, India NTT DATA Services Full time

Job Summary:

We are seeking a Business Analyst to join our team in Bangalore, India. As a Business Analyst, you will be responsible for providing L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems.

About the Role:

  • Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
  • Activities include recognition, research, isolation, resolution & follow up steps.
  • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success.

Qualifications:

  • Helpdesk Senior Associate at Grade-5 position in Service Desk.
  • Must be a Graduate. B.Tech/B.E or any other technical degree preferred.
  • Good communication skills with 1 year of international calling experience.
  • Good comprehension & writing skills.
  • Must possess excellent customer handling skills.
  • Should be comfortable working in rotational shift with 24x7 support window.


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