Senior IT Business Analyst
4 weeks ago
Job Summary:
IN19 Alcon Laboratories (India) Pvt Ltd Company is seeking a Senior IT Business Analyst to collaborate closely with business stakeholders to gather and document their business processes and requirements. The ideal candidate will have a strong understanding of Service Management principles and practices associated with IT Asset Management Processes.
Key Responsibilities:
- Collaborate with business stakeholders to gather and document business processes and requirements.
- Design and configure solutions in the ServiceNow ITAM product suite to address business requirements.
- Monitor the ServiceNow product roadmap for Hardware Asset Management Pro (HAM Pro) and Software Asset Management Pro (SAM Pro) features.
- Track key performance indicators (KPIs) related to the adoption of these product features.
- Develop and maintain the Automated Test Framework for all the application suites in the ServiceNow platform.
Requirements:
- 7+ years of experience in Hardware and Software Asset Management domain.
- 4+ years of experience as a ServiceNow Business Analyst/Product Implementation Specialist.
- Strong understanding of Service Management principles and practices associated with IT Asset Management Processes.
Preferred Qualifications:
- HAM Pro and SAM Pro Certified Implementation specialist certification.
- ServiceNow Admin certification.
Language:
Fluent in English - spoken and written. Additional language preferred.
Work hours: 1 PM to 10 PM IST
Relocation assistance: Yes
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