
Cybersecurity Solutions Expert
2 days ago
As a key member of our team, you will lead the onboarding and technical enablement of enterprise customers across multiple cybersecurity products. This involves hands-on implementation, technical consulting, and driving customer success in hybrid, cloud, and containerized environments.
This role requires flexibility with working hours and time zones. You will be part of a flexible work model, balancing office and remote workdays.
Key Responsibilities- Customer Onboarding & Enablement:
Lead end-to-end onboarding for enterprise customers on multiple cybersecurity products, conduct kickoff sessions, product walkthroughs, and configuration workshops tailored to customer needs. Align solution deployment/configuration/optimisation with customer business goals, security policies, and compliance requirements.
- Technical Implementation:
Assist with the deployment and configuration of cybersecurity agents, sensors, connectors, and APIs across cloud, on-prem, and hybrid environments. Support secure integration with AWS, Azure, GCP, OCI, and containerized platforms such as Kubernetes, Docker, and CRI-o. Provide expertise in asset discovery, patch deployment, vulnerability scanning, and policy configuration.
- Cross-functional Collaboration:
Partner with internal teams including Product Management, Support, and Engineering to resolve implementation challenges and shape future enhancements. Collect feedback to inform product development and improve onboarding frameworks.
Requirements- Experience & Technical Skills:
5+ years in customer-facing technical roles (e.g., onboarding, professional services, customer success, pre-sales, or support). Hands-on experience in enterprise IT environments, with working knowledge of Windows, Linux, and basic networking concepts. Exposure to cloud platforms (AWS, Azure, GCP, OCI) and familiarity with cybersecurity principles, vulnerability management, compliance frameworks, and threat detection tools.
- Tooling & Platform Knowledge:
Ability to deploy and manage endpoint agents, connectors, and policy configurations across diverse systems. Experience in working with security scanning tools, configuration baselines, patch rollouts, and dashboards.
Preferred Qualifications- Prior experience with cybersecurity platform (as an end-user, consultant, or sales engineer).
- Understanding of IT asset management, configuration compliance, and security operations workflows.
- Exposure to container technologies (Kubernetes, Docker, CRI-o).
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