Sales Operations Manager

2 weeks ago

Delhi, Delhi, India beBeeCustomerRetainer Full time ₹ 5,00,000 - ₹ 8,00,000

Key responsibilities include managing and analyzing customer interactions and data throughout the customer lifecycle to improve business relationships with customers, enhance customer retention, and drive sales growth.

Core Accountabilities:

  • Up-date sales module in ERP/SAP
  • Manage customer lifecycle
  • Enhance customer experience
  • Follow-up on submissions
  • Collect payments from customers
  • Drive post-sales activity
  • Resolve escalated customer queries
  • Improve business relationships with customers and retain customers
  • Generate sales MIS reports, track bookings and cancellations

Strategic Focus:

  • Optimize customer lifetime value strategies
  • Plan and monitor timely sales documentation - e.g., application forms, allotment letters, agreements for sale/construction, demand notices, sale deeds, tripartite agreements/NOCs for banks

Operational Deliverables:

  • Contribute to standardizing data formats and MIS
  • Identify opportunities to create customer delight initiatives
  • Manage site visits and walk-ins during property exhibitions
  • Handle website and walk-in inquiries
  • Follow up on all walk-in prospects and exhibition leads, converting them to clients
  • Provide product presentations, arrange site visits, and accompany clients for better understanding
  • Manage customer queries, negotiate with buyers, maintain customer data, and follow up with customers
  • Monitor invoices based on site progress
  • Manage receivables, coordinate with accounts for weekly and monthly collections
  • Complete formalities related to agreement and payment disbursement, verify agreements for registration
  • Collaborate with HFI teams regarding new schemes, interest rates, and follow up for client loan disbursements
  • Formulate budgets, MIS reports, track bookings and cancellations
  • Update sales module in ERP/SAP
  • Coordinate with execution and facility teams for units ready for handover possession
  • Inspect flats before handing over possession
  • Ensure prompt responsiveness to sales inquiries (customer calls, emails, walk-ins, and correspondence) to maximize sales conversions
  • Monitor sales collections, ensure regular follow-ups, and send demand notices for the same
  • Analyze customer feedback and trends in sales queries, providing insights to Sales and Marketing teams
  • Maintain comprehensive documentation of customer records, ensuring centralized database management
  • Ensure data entry and detailed filing of documents received
  • Promptly dispatch receipts for customer payments/documents received
  • Lead and implement customer delight initiatives, such as welcome kits for new customers
  • Collaborate with Legal, Finance, Engineering teams on customer documentation issues

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