International Banking Specialist

2 days ago

Gurgaon Gurugram Delhi NCR Delhi, India beBeeBanking Full time US$ 60,000 - US$ 1,20,000
Job Description

We are seeking a highly skilled International Banking Professional to join our team. The successful candidate will be responsible for handling high-volume inbound and outbound calls, addressing customer inquiries related to international banking services.

Key Responsibilities:
  • Handle high-volume inbound and outbound calls, responding to customer inquiries related to accounts, loans, credit cards, and other financial services.
  • Provide detailed information on international banking products, foreign exchange rates, cross-border transactions, and other services tailored to global clients.
  • Resolve customer complaints, account discrepancies, and issues while maintaining high levels of service quality.
  • Escalate complex issues to the appropriate department or management, ensuring swift resolution and minimizing customer impact.
  • Maintain knowledge of banking products, international regulations, and policies to effectively assist customers and provide expert advice.
  • Cross-sell international banking products based on customer needs, identifying opportunities to increase revenue and enhance customer satisfaction.
  • Document customer interactions accurately in the CRM system, ensuring all data is up-to-date and compliant with regulatory standards.
  • Ensure compliance with international banking regulations, data privacy laws, and company policies while handling sensitive customer information.
  • Maintain high service standards to meet KPIs such as call quality, resolution time, customer satisfaction, and first-call resolution.
Requirements
  • Bachelor's degree in Business Administration, Finance, or related field.
  • Minimum 2 years of experience in international banking, customer service, or related field.
  • Excellent communication and interpersonal skills, with ability to build strong relationships with customers and colleagues.
  • Strong problem-solving and analytical skills, with ability to resolve complex issues and make informed decisions.
  • Proficiency in MS Office and CRM software, with ability to learn new systems quickly.
Benefits

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. Our team is dedicated to providing exceptional service to our customers, and we are looking for like-minded individuals to join us.

About Us

We are a leading international bank, committed to delivering innovative financial solutions to our customers. We value diversity, inclusivity, and teamwork, and we are proud to be an equal opportunities employer.

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