
Dedicated Customer Support Professional
4 days ago
Niit is a global leader in the learning and talent development space, transforming organizations to drive business value.
Job Overview- Manage customer interactions via voice calls
- Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism
- Maintain accurate call logs and follow standard operating procedures
- Achieve performance targets related to quality, accuracy, and customer satisfaction
- Demonstrate effective communication and listening skills to address customer needs efficiently
- Respond to customer inquiries and resolve issues promptly
- Provide product or service information and make recommendations as needed
- Maintain accurate records of customer interactions
- Meet or exceed performance targets for quality, accuracy, and customer satisfaction
- Develop and maintain a strong understanding of products or services offered
- Candidates must possess excellent communication skills
- Prior experience in BPO is preferred but not mandatory
- Candidates must be flexible and willing to adapt to rotational schedules
- Mandatory: PAN card required during the hiring process
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