Dedicated Customer Support Professional

4 days ago


Kolkata, West Bengal, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 8,00,000

Niit is a global leader in the learning and talent development space, transforming organizations to drive business value.

Job Overview
  • Manage customer interactions via voice calls
  • Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism
  • Maintain accurate call logs and follow standard operating procedures
  • Achieve performance targets related to quality, accuracy, and customer satisfaction
  • Demonstrate effective communication and listening skills to address customer needs efficiently
Main Responsibilities:
  1. Respond to customer inquiries and resolve issues promptly
  2. Provide product or service information and make recommendations as needed
  3. Maintain accurate records of customer interactions
  4. Meet or exceed performance targets for quality, accuracy, and customer satisfaction
  5. Develop and maintain a strong understanding of products or services offered
Eligibility Requirements:
  • Candidates must possess excellent communication skills
  • Prior experience in BPO is preferred but not mandatory
  • Candidates must be flexible and willing to adapt to rotational schedules
  • Mandatory: PAN card required during the hiring process


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