Senior Retail Operations Coordinator

2 weeks ago

Morādābād, Uttar Pradesh, India beBeeOperations Full time ₹ 5,00,000 - ₹ 10,00,000
About the Role

We are looking for an ambitious and results-driven Store Operations Manager to join our team. This position requires a multi-faceted individual who can effectively manage store activities, drive sales growth, and ensure exceptional customer experiences.

Responsibilities:

  • Store Management:
    • Support the Store Manager in overseeing all daily store operations, including customer service, sales transactions, and inventory management.
    • Ensure store cleanliness, visual merchandising, and overall customer satisfaction.
    • Assist in managing store staff (if applicable) and delegating tasks efficiently.
    • Support staff training and development on sales techniques, product knowledge, and customer service standards.
    • Monitor store performance against key performance indicators (KPIs) and identify areas for improvement.
    • Conduct regular store walk-throughs to ensure visual merchandising standards are maintained.
    • Support in resolving customer inquiries and complaints promptly and professionally.
  • Sales Execution:
    • Provide outstanding customer service to all clients, building strong relationships and exceeding sales targets.
    • Actively engage with customers, understand their needs, and offer personalized styling advice.
    • Drive sales through effective communication, product knowledge, and promotional activities.
    • Identify and address customer concerns promptly and professionally.
    • Contribute to achieving store sales goals and KPIs.
  • Merchandising:
    • Assist in planning and executing store layouts and visual merchandising displays to maximize product visibility and appeal.
    • Analyze sales data and customer preferences to identify best-selling items and adjust merchandise accordingly.
    • Support in ensuring timely replenishment of stock and maintain accurate inventory records.

Qualifications:

  • Proven experience as a Sales Executive in Indian bridal or ethnic wear.
  • Excellent communication, interpersonal, and customer service skills.
  • Strong sales and negotiation skills with the ability to build rapport with customers.
  • Passion for fashion and a keen eye for detail.
  • Ability to work independently and as part of a team.
  • Strong organizational and time-management skills.
  • Proficiency in basic computer skills.

Desirable Skills:

  • Experience in inventory management and visual merchandising.
  • Basic understanding of retail operations and KPIs.
  • Previous experience as an Assistant Store Manager or in a supervisory role.

Benefits:

  • Opportunity to work with a renowned Indian ethnic wear brand.
  • Competitive salary and incentives.
  • Opportunities for professional growth and development.

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