Desktop Support Professional

3 days ago

Agra, Uttar Pradesh, India beBeeHelpdesk Full time ₹ 50,00,000 - ₹ 80,00,000
Job Title: Information Technology Support Analyst

We are seeking an experienced and highly skilled Information Technology Support Analyst to join our team. The successful candidate will provide first- and second-level support to our global employees across various sites, ensuring timely operational and technical assistance.

About the Role
  • Provide prompt and effective troubleshooting, resolution, and documentation of all problems and service requests.
  • Develop accurate installation and configuration procedures for standard and non-standard software packages.
  • Manage deployment and rollout of software and hardware.
  • Maintain an accurate inventory of clients' assets.
  • Create and maintain our knowledge base to support users.
  • Ensure network assets are secured by collaborating with the Cybersecurity team.
  • Update problem management database with timely and meaningful information.

The ideal candidate will possess a strong background in desktop and/or helpdesk support, with experience working with international clients in the USA and Europe. Proficiency in Microsoft Office and knowledge of SAP are significant assets.

Requirements
  • Bachelor's degree in Computer Science or related field.
  • Minimum 2 years of experience in Desktop and/or Helpdesk support.
  • Familiarity with current standard desktop software (Microsoft Office, Windows).
  • Fluency in English, with additional languages a plus.

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

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