Senior Investigator Lead
3 days ago
We are seeking an experienced Operational Risk Manager I to join our FBA Support Operations team. As a key member of our team, you will be responsible for managing a team of investigators who work to protect customers from fraudulent activities. This is a unique opportunity to leverage your skills and experience to make a real impact on our business.
Responsibilities:
- Manage a team of investigators who investigate buyer transactions on Amazon platforms
- Develop and implement strategies to improve efficiency and reduce time to new fraud Modus Operandi
- Work closely with software teams to identify areas for process improvement and implement changes
- Analyze trends and proactively take action to minimize the impact of bad debt
- Recruit and develop employees to expand the team's capabilities and provide growth opportunities for future leaders
Requirements:
- 4+ years of operational and/or retail management experience
- 2+ years of team management experience
- Advanced knowledge of Microsoft Office products and applications
- Bachelor's degree
- Experience with operations, risk, fraud investigations, and six sigma tools and Lean techniques
About Us
Amazon is committed to providing an inclusive and supportive work environment for all employees. We value diversity and inclusion in the workplace and encourage applicants from diverse backgrounds to apply.
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