Customer Service Operations Manager

3 weeks ago


Ahmedabad, Gujarat, India Qatar Duty Free Full time

About This Role

Welcome to an opportunity where ambitions take flight

We are seeking a talented individual to join our award-winning team of culturally-diverse professionals as a Customer Service Supervisor.

The Opportunity

You will be responsible for supervising a team and providing service excellence to customers through various communication channels to achieve customer satisfaction and generate revenue.

Your Skills:

  • A Bachelor's Degree or equivalent with a minimum of 2 years of job-related experience or a High School/Diploma with a minimum of 3 years of job-related experience
  • Experience with GDS, particularly Amadeus
  • Completion of IATA or airline Basic Tariff course is preferred
  • Contact Center/Call Center experience
  • Supervisory or leadership experience with ability to take ownership and see tasks through to completion
  • Customer-focused with a drive to deliver customer satisfaction
  • Flexible to work on shifts
  • Ability to work under pressure


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