Customer Service Operations Manager
3 weeks ago
About This Role
Welcome to an opportunity where ambitions take flight
We are seeking a talented individual to join our award-winning team of culturally-diverse professionals as a Customer Service Supervisor.
The Opportunity
You will be responsible for supervising a team and providing service excellence to customers through various communication channels to achieve customer satisfaction and generate revenue.
Your Skills:
- A Bachelor's Degree or equivalent with a minimum of 2 years of job-related experience or a High School/Diploma with a minimum of 3 years of job-related experience
- Experience with GDS, particularly Amadeus
- Completion of IATA or airline Basic Tariff course is preferred
- Contact Center/Call Center experience
- Supervisory or leadership experience with ability to take ownership and see tasks through to completion
- Customer-focused with a drive to deliver customer satisfaction
- Flexible to work on shifts
- Ability to work under pressure
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